Customer Experience Ambassador

3 hours ago


Cairns City, Queensland, Australia Westpac Full time
Job Overview

In this role, you will be a key representative of Westpac in our Cairns branch, providing exceptional customer service and helping customers achieve their financial goals.

About the Role

We are seeking a highly motivated and enthusiastic Personal Banking Advisor to join our team. As a Customer Experience Ambassador, you will be responsible for building strong relationships with our customers, understanding their needs, and providing tailored solutions to meet their financial objectives. You will also play a significant part in the growth and development of our business, contributing to our purpose of creating better futures together.

Key Responsibilities
  • Deliver exceptional customer service, ensuring customers have a stress-free and seamless experience.
  • Help customers with their transactional and savings banking needs, referring them to specialists when required.
  • Proactively contact existing customers via phone or email to provide assistance and support.

What We Offer

As a valued member of our team, you can expect a competitive remuneration package, including an estimated $55,000 - $65,000 per annum, plus superannuation contributions. You will also have access to ongoing training and development opportunities, enabling you to grow your career within our business. Our flexible working arrangements allow you to balance your work and personal life, while our inclusive culture supports diversity and flexibility in the workplace. Whether you're just starting your career or looking for a new challenge, we invite you to join our team and contribute to shaping the future of Westpac.

Requirements

To succeed in this role, you will require some experience in customer service, preferably in a sales environment. You should be confident in building relationships and managing them for the long-term, with any business or financial knowledge being an advantage. If you're passionate about delivering exceptional customer experiences and contributing to the success of a dynamic business, we encourage you to apply.

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