Senior Technical Success Engineer

4 weeks ago

Canberra, ACT, Australia Splunk Inc Full time

At Splunk Inc., we are seeking a highly skilled Technical Health Strategist to join our team. As a key member of our customer success organization, you will play a critical role in ensuring the technical health of our customers.

As a Technical Health Strategist, you will be responsible for providing guidance to our customers on the optimal use of Splunk Enterprise and Splunk Cloud architectures. You will work closely with our customers to identify areas for improvement and develop strategies for achieving their technical goals.

Key responsibilities of the Technical Health Strategist role include:

  • Acting as a point of contact for technical health issues and escalation management for enterprise customers.
  • Delivering customer onboarding guidance, enablement planning, and administration and management workshops.
  • Providing guidance, planning, and recommendations for the overall technical health of a customer's Splunk environment.
  • Monitoring the overall health of customer environments, considering cases, critical issues, outages, and ongoing projects, and conducting diagnostic health checks as needed.
  • Advocating internally for customers to facilitate the resolution of customer issues through coordination of efforts among Splunk's internal organizations.
  • Proactively analyzing customer issues and interactions to identify training and additional services needs, engaging internal teams for delivery.
  • Participating in sales QBRs with customers to review service levels, usage metrics, and customer environment performance.

To succeed in this role, you will need:

  • 5+ years of experience in technical support, professional services, systems administration/engineering, or related.
  • 5+ years of experience managing strategic/top accounts in the technology sector.
  • 5+ years of experience in an enterprise customer-facing role.
  • Project management experience.
  • Fluent in English.
  • A BA/BS technical degree or equivalent work experience.

This role is eligible for a comprehensive, competitive benefits package, including healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more. Learn more about our comprehensive benefits and wellbeing offering at https://www.splunk.com.

  • Senior Technical Success Engineer

    4 weeks ago

    Canberra, ACT, Australia Splunk Inc Full time

    Technical Health Specialist at Splunk IncThe Technical Health Specialist at Splunk Inc is a critical team member responsible for the technical health of our customers. You will bring your deep product knowledge to advise customers on their platform health, providing guidance on Splunk Enterprise and Splunk Cloud architectures and technical best practices to...

  • Senior Technical Success Engineer

    3 weeks ago

    Canberra, ACT, Australia Splunk Inc Full time

    About the Role:Splunk Inc is seeking a highly skilled Senior Technical Success Engineer to join our team. As a key member of our customer success team, you will be responsible for ensuring the technical health of our customers and providing them with the guidance and support they need to get the most out of our platform.Responsibilities:Act as the primary...

  • Technical Success Engineer Expert

    1 week ago

    Canberra, ACT, Australia Splunk Inc Full time

    We are seeking a highly skilled Technical Success Engineer to join our team at Splunk Inc.Job SummaryThe Technical Success Engineer plays a critical role in ensuring the technical health of our customers. This individual will provide guidance on Splunk Enterprise and Splunk Cloud architectures, as well as technical best practices to ensure customers remain...

  • Senior Technical Success Engineer

    2 weeks ago

    Canberra, ACT, Australia Splunk Inc Full time

    About the Role:The Senior Technical Success Engineer at Splunk Inc. is a critical team member responsible for ensuring the technical health of our global customers. You will leverage your deep product knowledge to advise customers on their platform health, providing guidance on Splunk Enterprise and Splunk Cloud architectures, as well as technical best...

  • Technical Success Architect

    7 days ago

    Canberra, ACT, Australia Splunk Inc Full time

    Role OverviewSplunk Inc is a leading provider of software solutions for data analytics and security. As a Technical Success Architect at Splunk, you will play a critical role in ensuring the technical health of our customers.Job DescriptionThe Technical Success Architect is responsible for advising customers on their platform health, providing guidance on...

  • Splunk Technical Success Engineer: Elevate Customer Value

    3 weeks ago

    Canberra, ACT, Australia Splunk Inc Full time

    The role of Technical Success Engineer at Splunk is pivotal in ensuring the technical well-being of our customers. As a key team member, you will leverage your in-depth product knowledge to provide guidance to customers on their platform health, offering insights on Splunk Enterprise and Splunk Cloud architectures, as well as technical best practices to...

  • Splunk Technical Success Expert

    1 day ago

    Canberra, ACT, Australia Splunk Inc Full time

    Splunk Technical Success Engineer Role OverviewIn this critical role at Splunk Inc, you will be instrumental in ensuring the technical health and success of our esteemed customers. As a seasoned Tech Support Professional, you will leverage your deep product knowledge to provide invaluable guidance and support to our valued clients.Responsibilities:Act as the...

  • Solutions Engineer

    3 weeks ago

    Canberra, ACT, Australia Microsoft Full time

    OverviewAt Microsoft, we empower every person and organization on the planet to achieve more. Our Customer Experience & Success (CE&S) organization is dedicated to delivering exceptional support experiences to our customers through innovative products and services.In the Customer Service & Support (CSS) team, we're looking for talented individuals to join us...

  • Senior Technical Configuration Specialist

    6 days ago

    Canberra, ACT, Australia KBR Inc. Full time

    About KBR Inc.KBR Inc. is a leading provider of technical and engineering services to the Defence industry, with a strong focus on configuration management and data management.Job DescriptionWe are seeking an experienced Senior Technical Configuration Specialist to join our team in supporting the EWIS – Joint and Air sustainment programs.The successful...

  • Senior Technical Operations Manager

    3 weeks ago

    Canberra, ACT, Australia Kinexus Full time

    We are seeking a Senior Technical Operations Manager to be based in a dynamic defence aerospace environment. This critical role is responsible for the maintenance and repairs, improvements and management of communications, surveillance and RADAR systems for defence aerospace platforms.The successful applicant will work within a highly capable team that...

  • Senior Test Engineer

    4 weeks ago

    Canberra, ACT, Australia Programmed Full time

    Job Title: Senior Test EngineerPERSOLKELLY brings together the legacy and experience of four organizations that shaped the staffing landscape over the past century. Our team is committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.Job Summary:We are seeking an experienced...

  • Cloud Security Engineer

    2 weeks ago

    Canberra, ACT, Australia Aris Zinc Full time

    About the RoleSenior Azure Identity Engineer with NV1 clearance is sought by our client in ACT, QLD, SA, VIC.Overview of Proposed ServicesWe are looking for a highly skilled Senior Azure Identity Engineer to lead the technical implementation and management of ICT platforms.The successful candidate will be responsible for managing and maintaining all ICT...

  • Senior Structural Engineer

    1 month ago

    Canberra, ACT, Australia GHD Full time

    Unlock Your Potential as a Senior Structural EngineerAt GHD, we're committed to helping our people build a rewarding and purposeful career. We're seeking a highly skilled Senior Structural Engineer to join our ACT/SNSW Buildings & Energy Team.About the RoleWe're looking for a talented individual with a passion for analysis, design, and documentation. As a...

  • Technical Geospatial Software Engineer

    1 week ago

    Canberra, ACT, Australia Talent International Full time

    Company OverviewTalent International is a leading professional services firm that provides innovative solutions to complex problems. We work closely with clients across various industries, delivering exceptional results through our expertise and passion.Job DescriptionWe are seeking an experienced Technical Geospatial Software Engineer to join our team in...

  • Senior Engineering Manager

    4 weeks ago

    Canberra, ACT, Australia Australian Government Department of Defence Full time

    The RoleThe Australian Government Department of Defence is seeking an experienced and passionate Engineering Director to lead the General Purpose Frigate Branch within the Naval Shipbuilding & Sustainment Group (NSSG). The successful candidate will be accountable for providing leadership and direction to ensure a high-level of integration and consistency...

  • Senior Technical Advocate

    3 weeks ago

    Canberra, ACT, Australia Splunk Inc Full time

    Splunk Technical Success Engineer RoleAbout the RoleAs a Technical Success Engineer at Splunk, you will play a crucial role in ensuring the technical health of our customers. This involves providing expert guidance on Splunk Enterprise and Splunk Cloud architectures, as well as technical best practices to guarantee customer success and maximize their...

  • Senior Technical Architect

    4 weeks ago

    Canberra, ACT, Australia Leidos Full time

    About the Role: We are seeking an exceptional individual to lead our AUKUS Growth Solutions team as the Senior Technical Architect. This is a unique opportunity to shape and integrate complex solutions, leveraging legacy and emerging technologies, to support our customers’ mission objectives.Your Key Responsibilities:Lead the development of pragmatic...

  • Senior Software Engineering Manager

    1 month ago

    Canberra, ACT, Australia Xero Full time

    Xero is a leading cloud-based accounting software that empowers small businesses to thrive. As a Senior Software Engineering Manager, you will play a key role in shaping the company's engineering vision and strategy.About the roleYou will lead a team of talented engineers to design, develop, and deploy innovative solutions that meet the needs of Xero's...

  • Senior Technical Architect

    1 month ago

    Canberra, ACT, Australia HiTech Group Full time

    Job Title: Delivery EngineerA reputable Federal Government Department is seeking an experienced Delivery Engineer to assist with transitioning business systems from legacy platforms. This role requires someone with a broad range of technical knowledge across various environments.Key Responsibilities:Develop technology architecture and detailed designs.Create...

  • Senior Systems Engineer

    1 month ago

    Canberra, ACT, Australia KBR Full time

    About the Role:KBR is seeking a skilled Senior Systems Engineer to join our Canberra-based team. As a key member of our Engineering function, you will provide leadership and technical expertise to support multiple acquisition projects.Key Responsibilities:Provide technical leadership and support to the Engineering/Technical team.Liaise with stakeholders to...