Dynamic Customer Service Professional

6 days ago

Melbourne, Victoria, Australia beBeeAccounting Full time $70,000 - $95,000
Sales Account Coordinator Job Description

We are seeking a highly skilled Sales Account Coordinator to join our team. This role will involve facilitating seamless coordination and delivering exceptional customer service to clients. The successful candidate will be responsible for coordinating event requirements, managing contractors, and maintaining relationships with clients.

This is an exciting opportunity to work in a dynamic and vibrant environment where you can drive business growth and foster strong customer loyalty. Our team is passionate about delivering high-quality events and we are looking for someone who shares our values.

The ideal candidate will have a minimum of 3 years' experience in customer service and event coordination within a fast-paced, high-volume environment. They will also have tertiary qualifications or relevant experience in event and/or venue management, as well as previous client management experience.

We offer a competitive salary and benefits package, including opportunities for professional development and career advancement. If you are a motivated and enthusiastic individual who is passionate about delivering excellent customer service, we encourage you to apply for this role.

  • Coordinate event requirements on behalf of clients, including food and beverage arrangements, event services, and ensuring compliance and safety standards are met.
  • Event planning and delivery.
  • Manage contractors across key services, including audio-visual, cleaning, furniture setup, car parking, and security.
  • Ensure high-level detail in floor plans, event orders, work orders, and all related event documentation.
  • Manage calendar of internal events.
  • Maintain and develop relationships with clients.
  • Oversee venue preparation and presentation, ensuring facilities and signage are set to the highest standard for every event.

Requirements:

  • Minimum 3 years' experience in customer service and event coordination within a fast-paced, high-volume environment.
  • Tertiary qualifications or relevant experience in event and/or venue management.
  • Previous client management experience.
  • Great time management and prioritisation skills.
  • Exceptional attention to detail with a passion for precision and accuracy.
  • Ability to excel in pressurised environments and meet deadlines.
  • Experience managing stakeholders.

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