Customer Service Representative

4 weeks ago

Port Macquarie, New South Wales, Australia Panthers Port Macquarie Full time

Customer Service Attendant Role

Port Macquarie Panthers are seeking a dedicated and customer-focused individual to join their team.

The successful candidate will thrive in a fast-paced team environment, working across The Kove, The Tapp, or our Gaming floor. Key responsibilities include:

  • Providing exceptional customer service to members and guests;
  • Bar service and glass collection;
  • Effective replenishment of food and beverage products;
  • Providing café duties, including barista and drink service, and food preparation;
  • Gaming duties, including service, cash desk, TAB, and Keno;
  • Assisting with functions and events as required;
  • Cash handling and using cash registers;
  • General cleaning duties;
  • Other operational duties as required by management.

To be successful in this role, you will have:

  • Minimum 1 year's experience in a similar role within the hospitality industry;
  • Outstanding communication and customer service skills;
  • A strong work ethic and ability to work in a team environment as well as autonomously;
  • High standard of personal grooming;
  • Ability to work under pressure and problem-solve;
  • Ability and initiative to work efficiently and proactively;
  • RSA/RCG and TAB Corp basics certificates;
  • A history of accurate and efficient cash handling is essential;
  • Basic computer skills would be advantageous.

We're looking for community-minded people who will make our members and their guests their number one priority. We want people with energy, enthusiasm, and a positive can-do attitude.

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