Rostering Specialist

1 week ago

Australia beBeeSpecialist Full time $80,000 - $100,000
Rostering Specialist Opportunity

Endeavour Foundation is seeking a skilled Rostering Specialist to join our Business Excellence team on a part-time basis. This exciting opportunity involves effective management of after-hours on-call assistance for staff, customers, and stakeholders across all Service Delivery regions.

This role will require out-of-hours availability, working alternating weekends, Thursday, and Friday shifts between the hours of 5pm - 11pm to meet the needs of the business. You will be responsible for carrying out day-to-day scheduling of staff to cover unplanned changes in employee availability including personal leave and emergency replacement.

Key Responsibilities:
  • Assess situations and provide direction (in line with delegated authority) in case of a property or facility issue, or in case of an emergency.
  • Respond to and manage critical incidents and ensure compliance with critical incident framework.
  • Maintain accurate records of conversations and actions relating to customer services and care.
  • Provide a customer experience in line with Endeavour Foundation's values and behaviours, ensuring customer needs are met.
Requirements:
  • Certificate III/IV in Business Administration or previous Community/Aged Care/Disability experience in a customer/client-focused role.
  • Ability to self-manage and thrive in an environment where managing logistics and responding to urgent and emergency situations are commonplace.
  • Experience coordinating rostering/scheduling services in a large multi-faceted organisation will be highly regarded.
Benefits:
  • A hybrid working model offering flexibility and work-life balance.
  • An Employee Assistance Program providing confidential counselling services.
  • Discounts on corporate private health insurance plans, white goods, and appliances.
About Us:

Endeavour Foundation is committed to creating an inclusive culture, fostering employee growth, learning, and optimal performance. Our purpose is to turn possibilities into reality for people with disabilities.

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