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Key Customer Feedback Role

3 weeks ago

Melbourne, Victoria, Australia beBeeReviewer Full time $30,000 - $60,000
Customer Service Reviewer

As a valued partner, we are seeking individuals to provide objective feedback on customer experiences across various retail outlets.

This role involves visiting stores, posing as customers, and documenting observations on store presentation, service quality, sales techniques, cleanliness, and overall customer satisfaction. The collected data will be used to enhance the client's understanding of their customer experience.

The ideal candidate should possess excellent observational skills, reliability, strong communication abilities, and access to the internet. Additionally, they must be able to work independently, think critically, and have a good memory for details.

Surveys can take anywhere from 10 minutes to an hour to complete, depending on the complexity of the assignment. You will have the opportunity to work with leading retail brands in Australia and New Zealand, helping them refine their customer service strategies.

Requirements:
  • Excellent observational skills
  • Good memory for details
  • Reliability and ability to work independently
  • Strong communication and analytical skills
Benefits:

By participating in this program, you will have the chance to gain valuable insights into customer behavior and preferences, while also contributing to the improvement of customer experiences. This role is ideal for those who value flexibility, enjoy working remotely, and are eager to make a positive impact.