Residential Experience Coordinator

3 days ago


Canberra, ACT, Australia UniLodge Full time

About Us

UniLodge specialises in student accommodation and has been an industry market leader since 1996. Our diverse portfolio of properties and hotels spans across mainland Australia and New Zealand, employing a team of over 1200 people dedicated to our vision of 'To build inclusive communities for inspired living'.

We're looking for a dedicated individual to join our team as a Customer Service Coordinator on a Full Time basis. This role provides variety and opportunities for career growth and development.

The Role

  • Create a welcoming environment and deliver a positive resident experience.
  • Assist with various enquiries related to student residency, studies, general needs, and overall wellbeing.
  • Monitor and report concerns and/or issues relating to resident safety and wellbeing, escalating as needed.
  • Coordinating administrative duties (including incoming and outgoing mail, filing, etc.).

Essential Skills and Qualifications

  • A background in reception or hospitality will provide a good grounding for this role.
  • Strong written and verbal communication skills are essential.
  • Good computer skills and organisational abilities are required.
  • A "we care" attitude is vital for delivering excellent customer service.

Benefits

At UniLodge, we invest in the wellbeing and professional development of our team members. We offer access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing. Our residents come from diverse backgrounds, and we want our teams to reflect this.

About You

As a successful candidate, you will be resilient, hands-on, and genuinely enjoy delivering good customer service. You may feel you don't meet all the criteria, but if you are eager to learn the UniLodge way, we still want to hear from you. This may be the first step to a new and exciting career path.

Working with Us

Our people are the heart of our business. We offer various leave options including study leave and parental leave entitlements. If you have a passion for delivering excellent customer service with a smile, we invite you to submit your application.



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