Guest Experience Specialist

6 days ago


Gold Coast, Queensland, Australia beBeeCustomerService Full time $55,000 - $85,000

Delivering Exceptional Guest Experiences

  • Serve as the initial point of contact for guests, addressing their inquiries and responding to their questions in a timely manner.
  • Safely process payment transactions and verify billing details for accuracy, ensuring seamless guest experiences.
  • Promote room upgrades and offer special amenities to enhance guests' stays and create memorable experiences.
  • Efficiently resolve guest complaints or issues related to reservations or billing, upholding the highest standards of customer service.

The ideal candidate will possess excellent communication skills, be proficient in using Microsoft Office, and have experience working in a similar role within the hospitality industry. A positive attitude, flexibility to work varied hours, including nights and weekends, and ability to remain calm under pressure are also essential.

Compensation Package:

  • Discounts on accommodation and food & beverage worldwide through a comprehensive rewards program.
  • Family & Friends Discounts available on a range of services and events.
  • Earn status & reward points on worldwide stays through a loyalty program.
  • Access to industry leading training platforms, enabling professional growth and development.
  • Opportunities to advance your career with a global hospitality network.

We welcome you as you are, offering support for career development and opportunities to build your hospitality network worldwide.



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