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Luxury Hotel Concierge
4 weeks ago
As a Club Team Leader at The Ritz-Carlton, you will be the epitome of luxury service, exceeding guest expectations and embodying the legendary service that makes us a leading luxury brand. With a career at The Ritz-Carlton, you will experience honesty, respect, and opportunities to grow your career.
Key Responsibilities:- Lead the club shift, supporting your team with general operational tasks and ensuring seamless guest experiences.
- Develop in-depth knowledge of the luxury hotel and surrounding area to provide expert recommendations and exceed guest expectations.
- Assist guests with check-in and departure processes, as well as provide dedicated club concierge services.
- Deliver exceptional food and beverage service throughout the club lounge's 5 daily meal periods.
- Handle general enquiries, going above and beyond to create memorable guest experiences.
- Build and strengthen relationships with existing and new guests, showcasing our legendary service and driving future bookings.
- Take guest reservations, manage cash handling and credit card responsibilities, and oversee service standards.
- Empower your team by providing motivation and support, identifying and implementing improvement initiatives.
- Plan and execute team-building activities to foster a positive and productive work environment.
- Experience with OPERA property management system or similar.
- Food and beverage service experience preferred.
- Hold an approved Responsible Serving of Alcohol certificate.
- Relevant experience in a similar role.
- Working rights in Australia.
- Enthusiasm to escalate your career.
- Self-motivation, drive, and energy in a fast-paced environment.
- Smart solutions and a can-do attitude.
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family, and friends.
- Participate in the Life with the Works program, enjoying flexible working hours and locations, time off to pursue your passions, and paid leave during your birthday month.
- Grow, develop, and progress with internationally recognized training programs, unlimited strategic development, and exciting career opportunities within the Marriott International group.
- Genuine care for associates' physical, emotional, and financial wellbeing through our Employee Assistance Program.
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend.
- Work for the Largest Hotel Network in the World, valuing equality, diversity, and inclusiveness.
