Sales Support Specialist

2 weeks ago


Adelaide, South Australia Humm Group Full time
About Humm Group

Humm Group is a leading non-bank financial services institution, specialising in innovative finance solutions for businesses and retail consumers. We're passionate about delivering exceptional customer experiences and driving growth through strategic partnerships.

Job Overview

We're seeking an experienced Sales Support Specialist to join our Seller Success Team in Adelaide. As a key point of contact for merchant enquiries, service, and sales-related tasks, you will provide high-level support to our merchant partners and internal teams.

Responsibilities
  • Respond to inbound calls and emails from current merchant partners regarding humm products and services;
  • Manage merchant queries and achieve first call resolution;
  • Set up new retailers in our systems and maintain accurate retailer data;
  • Coordinate promotions and campaigns as directed by the business;
  • Liaise closely with other departments to drive desired outcomes;
Requirements
  • A strong customer focus and ability to build lasting relationships;
  • Excellent interpersonal, communication, and active listening skills;
  • Able to deliver exceptional service that exceeds merchant expectations;
  • A great attitude and willingness to learn and grow with the team;
  • Capacity to work autonomously and collaboratively within a fast-paced environment;
What We Offer

We offer a competitive salary of AU$65,000 - AU$80,000 per annum, depending on experience, plus a range of benefits and opportunities for career advancement.



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