Client Satisfaction Champion

4 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $90,000 - $120,000
Job Title: Custodian of Client Satisfaction

Overview:

As a Custodian of Client Satisfaction, you will play a vital role in delivering exceptional customer service and fostering collaborative relationships with cross-functional teams.

Key Responsibilities:

  • Configure account settings and provide training to newly onboarded clients.
  • Provide outstanding ongoing account management and customer support to ensure client satisfaction and retention.
  • Educate existing clients on the value of additional services and solutions.
  • Investigate, track, and resolve inquiries and issues in a professional manner.
  • Collaborate with internal teams, providing feedback to stakeholders.

Qualifications and Skills:

  • 2-5 years of business development experience (payment or risk management expertise a plus).
  • A proven track record of customer focus and excellence, anticipating customer needs.
  • Superior organizational and time management skills.
  • Outstanding written and verbal communication abilities.
  • Negotiation and presentation skills.
  • Ability to multitask and adapt to changing priorities, making sound judgments.
  • Attention to detail and quality of work, with innovative thinking skills to deliver exceptional client experiences.
  • General computer knowledge.
  • Strong team player with a Bachelor's degree or higher desired.
  • Fluency in Japanese preferred.

Why This Role Matters:

This position is critical to ensuring our clients receive top-notch service, driving long-term growth, and maintaining a competitive edge in the industry.

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