Ambassador for Client Satisfaction

6 days ago

Sydney, New South Wales, Australia beBeeRelationship Full time $90,000 - $120,000
Customer Success Specialist

About Us

As a global frontrunner in simplifying international mobility, our collective vision is to deliver exceptional products and services to large enterprise clients. We invest in our people's success and development pathways creating a diverse and inclusive community where unique talents shine.

Job Description

The Customer Success team proactively ensures customers achieve their goals using our platform and services, receiving maximum value from them. This role requires a passionate and results-driven individual to be a customer advocate, problem solver, and relationship builder. Strong relationships with customers are key to our success as a company, meaning proactive account management with a focus on exceeding expectations, retention, up-selling, and cross-selling to maximise value received.

This includes:

  • Building and maintaining long-term relationships with customers acting as their primary point of contact and trusted advisor.
  • Guiding new customers through the implementation process ensuring they are set up for success and fully understand how to use the Expert platform.
  • Monitoring customer health metrics to identify at-risk accounts; working with the wider Customer Success team to implement strategies to drive engagement, retention, and renewals.
  • Identifying opportunities to expand the customer's use of the platform collaborating with the Customer Success team to present solutions.
  • Staying up-to-date on product features and updates to provide expert guidance and recommendations tailored to customer needs.
Key Responsibilities:
  • Develop and maintain strong relationships with stakeholders at all levels.
  • Apply problem-solving and analytical skills with a customer-centric mindset.
  • Deliver business-level proficiency in written and spoken Japanese to support Japanese-speaking customers.
  • Effectively prioritise tasks in a fast-paced environment.
  • Possess some previous experience in Account Management roles preferably in a SaaS environment.

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