Customer Service Ambassador
2 weeks ago
We are seeking a highly skilled and experienced Front Desk Professional to join our team at Southside Toyota.
The ideal candidate will be responsible for delivering an exceptional customer experience, handling multiple guest enquiries, and providing outstanding communication skills.
Key Responsibilities:
- Connect with customers at the desk and over the phone, build rapport quickly and act with integrity
- Deliver an exceptional customer experience with a high level of professionalism
- Manage time effectively, prioritise tasks, and ensure service deadlines are met
- Answer inbound calls promptly, make appointments via phone and email, and prepare repair orders
- Perform clerical duties as required, including scanning, filing, photocopying, and general administration
Requirements:
- Awareness and ability to work efficiently in a fast-paced environment
- Strong time management and organisational skills
- Ability to support and work with other team members and departments
- High level of professionalism and personal presentation
- Exceptional communication skills and computer literacy with experience using Microsoft Office
What We Offer:
- An attractive above award hourly rate: $35-$40 per hour
- Support from a dedicated and professional team and manager
- A permanent full-time role with opportunities for overtime
- Free staff car parking and discounted health insurance
- Employee purchase policy and discounted finance and insurance
- Wellness initiatives and employee assistance program
About Us:
Southside Toyota is a long-standing, award-winning, high-volume franchised Toyota dealer. We represent over 33 car brands and pride ourselves on delivering an exceptional guest experience for every customer.
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