Restaurant Operations Manager

3 days ago


Logan Central, Queensland, Australia KandK Café Restaurant Full time

The role requires a skilled and experienced professional to lead the front-of-house team at KandK Café Restaurant. As Restaurant Operations Manager, you will be responsible for ensuring seamless day-to-day operations, providing exceptional customer service, and maintaining a high level of quality in all aspects of food and beverage service.

Key Responsibilities:

  • Table and Counter Service: Provide professional service to customers, ensuring prompt and attentive care throughout their dining experience.
  • Coffee and Beverage Preparation: Prepare high-quality coffee and beverages to exacting standards, utilizing your knowledge of menu offerings and ingredients.
  • Reservations, Seating, and Table Turnover: Efficiently manage reservations, seating, and table turnover to ensure optimal use of space and minimize wait times.
  • Customer Service and Complaint Resolution: Address guest inquiries and complaints in a professional and courteous manner, striving to resolve issues promptly and fairly.
  • Training and Development: Assist in training junior team members, identifying areas for improvement, and providing constructive feedback to enhance overall performance.
  • Kitchen and Team Collaboration: Work closely with the kitchen team to ensure smooth restaurant operations, sharing knowledge and best practices to drive excellence.

In this role, you will have the opportunity to work in a fast-paced, dynamic environment, developing your skills and expertise as a leader in the hospitality industry. If you are passionate about delivering exceptional customer experiences and are committed to excellence, we encourage you to apply for this exciting opportunity.

Requirements:

  • Experience: A minimum of 3-5 years of experience in a similar role, including waitstaff and barista duties.
  • Skillset: Strong communication, interpersonal, and problem-solving skills, with proficiency in using restaurant point-of-sale systems.
  • Knowledge: Thorough understanding of food and beverage service, menu knowledge, and attention to detail.

Benefits:

  • Competitive Salary: We offer a competitive salary commensurate with your experience and qualifications.
  • Discounts and Benefits: Enjoy discounts on food and beverages, plus 12% superannuation contributions.
  • Work-Life Balance: Our hours of operation are Tuesday to Saturday, 7am to 3pm, allowing for a healthy work-life balance.
  • Holidays: We observe Easter, Christmas, and public holidays, providing additional time off for relaxation and rejuvenation.


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