Retail Operations Manager
2 days ago
Fresh & Save, a family-owned Supermarket business, operates warehouse style supermarkets in Australia, offering a range of food and grocery items at competitive prices. Our stores are large with comprehensive fresh food departments, including onsite butchers in all stores and full production bakeries in selected locations.
We retails Australia's favourite brands in a no-frills environment, aiming to deliver significant savings on a full basket shop compared to competitors. As the supermarket of choice and dominant retailer in our catchments, we strive for excellence in customer service.
As a Store Manager, you will play an integral part in the success of your store and the wider Fresh & Save business. We currently have an opportunity within our growing business. The role is based in Australia and requires a Level 3 GRIA qualification. The working hours are Sunday to Thursday, 38 hours per week, Full-time.
We invite suitable candidates to apply for this exciting opportunity. Your key responsibilities will include:
- Enhancing the reputation of the business by promoting and encouraging 'best practice' levels of customer service;
- Effectively resolving all customer related enquiries and complaints, minimising customer complaints received;
- Building effective working relationships with Department Managers and individual employees;
- Actively promoting high quality customer service, ensuring staff present themselves professionally to store guidelines and meet the agreed service standard at all times;
- Ensuring regulatory compliance across the departments in all areas relating to regulatory impact, including compliance with store policies, the Food safety programme and Health and Safety programme;
You will also be responsible for undertaking assigned tasks of a Duty Manager, including circulating around the shop floor to ensure the maintenance of the store's overall appearance, monitoring department staff to ensure customer service and productivity levels are maintained, and controlling store security.
The successful candidate will receive a salary of approximately $**85,000 - $105,000** per annum, depending on experience. If you are a motivated and experienced retail professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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