Guest Experience Manager Professional

5 days ago


Newcastle, New South Wales, Australia Molly Morgan Wines Full time
Company Overview

Molly Morgan Wines is a boutique winery nestled in the heart of the Hunter Valley. With 60 scenic acres and breathtaking views of the Broken Back Mountain range, we offer an unparalleled wine and hospitality experience.

Key Responsibilities
  • Guest Experience: Develop and implement strategies to create exceptional guest experiences, from initial contact to departure.
  • Wine Sales: Drive wine sales through the cellar door and develop effective strategies to increase revenue.
  • Partnerships: Establish and maintain strong relationships with local businesses and tourism operators to strengthen Molly Morgan Wines' presence in the region.
  • Events: Plan, coordinate, and execute events that showcase Molly Morgan Wines' products and enhance brand visibility.
Requirements
  • Customer Service: Excellent customer service skills and experience in guest engagement.
  • Tech Savviness: Proficiency in using property management software and other relevant technology.
  • Teamwork: Ability to work collaboratively with colleagues to achieve common goals.
  • Communication: Strong written and verbal communication skills.
  • Flexibility: Willingness to work flexible hours, including weekends and occasional evening shifts.


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