Customer Experience Manager

2 days ago


Newcastle, New South Wales, Australia Molly Morgan Wines Full time
Our Story

Molly Morgan Wines is a family-owned business that has been crafting exceptional wines for over 20 years. Our commitment to quality, innovation, and community engagement has earned us a reputation as one of the leading wineries in the Hunter Valley.

Job Description

We are seeking a dynamic and enthusiastic Sales & Guest Experience Manager to join our team. In this role, you will be responsible for managing the full guest journey, from booking to departure, to ensure exceptional stays. You will also be responsible for driving wine sales through our cellar door, developing strategies to increase accommodation bookings, and building trusted relationships with local businesses and tourism operators.

Key Requirements:
  • Customer Experience Excellence: Strong skills and experience in customer service and guest engagement.
  • Tech-Savvy: Proficient in using property management software and other relevant technology.
  • Team Player: Work in alignment with our values and respect the roles we all play.
  • Relationship Builder: Ability to build and maintain strong relationships with local service providers and hospitality operators.
  • Communication: Proven skills in both written and verbal communication.
  • Flexible and Adaptable: Comfortable working part-time on-site and managing various responsibilities across multiple locations.
  • Sales-Oriented: Proven track record in driving sales and achieving targets.


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