Customer Service Ambassador

19 hours ago

Sydney, New South Wales, Australia beBeeAmbassadorship Full time $60,000 - $80,000
Customer Service Ambassador

We are seeking a customer-focused individual to join our team as a Customer Service Ambassador. In this role, you will be responsible for handling client inquiries and providing exceptional service to our customers.

Key Responsibilities:

  • Handle inbound and outbound customer contact via telephone, email, live chat, and other media;
  • Facilitate online and phone sales to meet commercial goals and objectives;
  • Deliver brand information to clients and collect valuable feedback from clients;
  • Process data/information accurately in the system/tools under group data security policy;
  • Escalate emergency system issues to the team leader timely and report findings on system improvement if any;
  • Identify trends in customer satisfaction or dissatisfaction and report findings to the team leader;
  • Follow company policies and procedures and represent the Group in a professional image at all times;
  • Collaborate with the Client Service team for repairs and after-sales service requests.

About You:

  • You will be responsible for handling client inquiries according to Cartier's Quality Standards and representing the brand's identity and vision at all times;
  • You will possess excellent communications skills to accommodate all customer requests, including service requests and sales inquiries;
  • You will be a great opportunity to be part of a dynamic and diverse team and help build your knowledge and experience in aspects of Customer relations.

Your Career:

A plethora of opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level.

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