Customer Service Ambassador

2 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $90,000 - $110,000
Job Summary

We are seeking a Customer Service Ambassador to join our team. As a key representative of our company, you will be responsible for delivering exceptional customer experiences across multiple channels.

Main Responsibilities:

  1. Manage inbound and outbound customer interactions via phone and email, ensuring first-contact resolution and process adherence.
  2. Build and maintain positive relationships with customers, assisting them through purchasing and servicing processes via online portals.
  3. Respond to customer inquiries following company protocols and log all interactions in the CRM system, maintaining compliance with internal procedures.
  4. Address and escalate queries as needed, providing timely feedback.
  5. Become a subject matter expert through internal training and briefings.
  6. Collaborate with internal teams to optimize the overall customer experience.
Requirements

To succeed in this role, you will need:

  1. Experience handling phone calls and case management scenarios.
  2. Excellent verbal and written communication skills.
  3. Proficiency with social media interactions, technical and administrative skills, and Microsoft Office tools.
  4. Familiarity with Zoho CRM or similar systems and integrated phone systems is highly advantageous.
About This Opportunity

This is an exciting opportunity to join a dynamic team and make a real impact on customer satisfaction.

You will have the chance to develop your skills and knowledge, working closely with our experienced team members.

If you are a motivated and customer-focused individual, we encourage you to apply for this role.

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