Practice Manager
19 hours ago
Key Responsibilities:
* Oversee daily practice operations to ensure efficiency and effectiveness
* Implement and maintain office policies and procedures
* Ensure compliance with healthcare standards
* Lead and motivate a multi-disciplinary team
* Manage recruitment, onboarding, training, and staff development
* Maintain a high standard of patient care, focusing on satisfaction of experience
* Oversee all patient services including managing patient enquiries, complaints and feedback, and ensuring optimal patient appointment scheduling
* Oversee financial operations including billing, invoicing, banking, and payroll
* Manage supplier relationships and negotiate cost-effective contracts
* Manage I.T software and systems and identify improvements to enhance efficiency
* Manage website content and marketing activities
Requirements:
* Relevant tertiary qualifications in Practice Management, Business Administration/Management, or equivalent
* Minimum 5 years in a similar position, ideally in a Specialist or Medical Practice environment
* Proven leadership and staff management experience within a large multi-disciplinary medical practice team
* Excellent written and verbal communication skills
* Ability to foster a positive and engaging work culture
* Strong organisational and problem-solving skills
* Financial management and budgeting experience
* Highly effective computer skills and software experience incl. MS Office, Practice Hub, Xero, and Genie is desirable
What We Offer:
* Competitive salary
* Easy to commute Newcastle location
* Ongoing professional development
* Collaborative company culture
* Team of dedicated professionals, who aim for a high-level quality of service
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