Business Operations Supervisor

4 days ago

Brisbane, Queensland, Australia Course Full time
Job Title: Business Operations Supervisor

Job Summary:

We are seeking a highly skilled Business Operations Supervisor to join our team at Course. As a key member of our organization, you will be responsible for overseeing the day-to-day operations of our Business Support Team, ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities:
  • Team Management: Supervise and develop the Business Support Team to ensure work is completed effectively in support of the organization's strategic, business, and operational objectives.
  • Enquiry Management: Manage escalated enquiries and requests and provide support and advice to customer support staff to ensure timely and effective service delivery.
  • Administration Support: Provide administration management support and manage priority requests as required in accordance with agreed timeframes.
  • Stakeholder Engagement: Work collaboratively and promote effective working relationships with stakeholders.
  • Performance Monitoring: Liaise with and engage stakeholders regarding Business Support Team performance information and statistics to facilitate the exchange of information, support decision making processes and assist in the effective monitoring of service performance.
  • Knowledge Management: Review, create and/or modify knowledge base articles where necessary to equip staff to provide a responsive customer service.
  • Operational Knowledge: Actively maintain high level operational knowledge of a range of corporate technology and practices relevant to a procurement and contract management environment.
  • Reporting and Analysis: Prepare reports, briefing notes as and where required on behalf of the business unit.
  • Process Improvement: Continuously seek to improve work practices, internal processes, and procedures.
  • Adaptability: Respond proactively and flexibly to change with a continual focus on stakeholders' needs.
  • Procurement and Contract Management: Understand procurement, contract management and governance principles.
  • Communication and Negotiation: Display rigor in analysis and apply specialist knowledge, together with proven effective written and verbal communication skills including negotiation and conflict resolution.

What We Offer: We are committed to building inclusive cultures in the public sector. We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package.

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