Expert Desktop Systems Technician

2 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $80,000 - $120,000
Technical Support Specialist

The role of a Technical Support Specialist is crucial in providing assistance and support related to computer systems, hardware, and software. This position involves working with end-users to resolve technical issues and provide guidance on the proper use of various technologies.

Key Responsibilities:
  • Providing technical assistance and support related to computer systems, hardware, and software
  • Supporting end-users with Windows devices and application support including Windows OS and MS Office 365
  • Performing ongoing and regular maintenance, such as patching and updates for company devices
  • Developing subject matter expertise and capability around key vendor solutions
  • Configuring and managing network switches with VLANs and Wireless Access Point (WAP) controllers
  • Providing technical support and incident management across technology areas and platforms
  • Ensuring seamless onboarding and offboarding of staff
Requirements:
  • 3+ years of experience in an IT service or service desk role, including network administration
  • Confident troubleshooting and problem-solving skills for desktop, network, and mobile technologies
  • Proficient in using ticketing systems to manage workload
  • Network administration experience, including VLANs, Patching, Switches, DNS and DHCP servers and VPN
  • Demonstrated understanding and working knowledge of Microsoft Windows, macOS, and IOS
  • Hybrid Active Directory/Group policies
  • Microsoft Office 365 Suite
  • MDM solutions such as NinjaOne, Microsoft intune, or Jamf
  • Enterprise-grade cybersecurity solutions
  • Veeam backup
  • ITIL foundation certification
  • Experience with technical writing
  • MS office 365 administration including SharePoint, Teams, OneDrive
  • Driver's license and car to travel to other sites

This permanent, full-time position offers an exciting opportunity for the right candidate to contribute to our ongoing success in the IT sector.

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