Hotel Guest Services Manager

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $61,680 - $76,160

We are seeking a highly skilled Customer Service Representative to join our team.

Job Summary:

The successful candidate will be responsible for providing exceptional customer service to hotel guests, responding to phone calls and inquiries, and handling room reservations and check-outs.

Key Responsibilities:
  • Manage front desk operations, including checking in and out guests, handling room assignments and key cards
  • Respond to phone calls and inquiries from guests, resolving any issues or concerns promptly
  • Process payments, handle cash transactions, and maintain accurate records
  • Collaborate with the hotel team to ensure seamless guest experiences
Requirements:
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Attention to detail and organizational skills

If you're a people person with a passion for delivering exceptional customer service, we encourage you to apply.

Benefits of working with us:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

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