Member Engagement Strategist

2 days ago

Sydney, New South Wales, Australia beBeeAccount Full time $140,000 - $180,000

Role Overview:

The Account Director, Member Relations drives member performance and engagement through strategic planning, leadership, and execution.

This position requires strong industry experience, understanding of the market, and the ability to contribute at a senior level to team performance.

Main Responsibilities:

  • Contribute to regional business strategy and budget development.
  • Deliver and execute business plans and budgets.
  • Ensure compliance with industry standards and best practices.
  • Provide key performance metrics as outlined in the business plan.
  • Oversee national account management and member plans.
  • Maintain and execute the company's CRM platform.
  • Lead professional development programs for Virtuoso Owner/Managers.
  • Promote proactive interdepartmental collaboration.
  • Engage in market events and global conferences.
  • Identify new business opportunities and monitor competitive context.
  • Athlete high-profile attendance at member conferences, meetings, and education programs.
  • Analyze competitors and report on findings.
  • Manage critical member matters.
  • Oversight of production reporting.
  • Supervise Account Manager, Member Relations and applicable Account Administrator.

Requirements:

  • Tertiary qualification in Business, Travel & Tourism, or Marketing.
  • 5-10 years related work experience, including industry expertise and senior-level contribution to team performance.
  • Prior strategic account management experience and demonstrated success.
  • Innovation - forward thinking, curious, and creative.
  • Leadership - ability to lead people or projects.
  • Marketplace awareness - current business trend knowledge.
  • Analytical skills (intermediate) - ability to collect and analyze information, problem solve, and make decisions.
  • Collaboration - strong skills in inspiring win-win outcomes.
  • Proficient in Microsoft Office Suite.
  • Leadership capabilities.
  • Project management.
  • Excellent presentation skills.
  • Proven ability to mentor.
  • Results-oriented.
  • Strong quality service attitude and approach.
  • Self-motivated and energetic.
  • Champion of goals and objectives.

Travel Requirements:

35%+ travel time spent visiting members, attending events, conferences, and team meetings.

Type/Nature of Contacts:

Internal: Supervises and supports Account Managers and Account Administrators. Key job contacts are primarily with other Account Directors, the Marketing Manager, The Account Director Partner Relations, and Market General Manager.

External: Majority of time spent in market with National Account management contacts and Owners & Managers.

  • Visionary Engagement Strategist

    2 days ago

    Sydney, New South Wales, Australia beBeeStrategist Full time $140,000 - $170,000

    Visionary Engagement Strategist">Our organization empowers businesses and communities across Australia and New Zealand to drive innovation and growth through technology adoption.About the Role:We seek a talented Visionary Engagement Strategist to join our team, driving business expansion and deepening our presence in key markets.Key Responsibilities:Maintain...

  • Customer Engagement Strategist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeMarketing Full time $120,000 - $140,000

    Customer Engagement StrategistThe role involves developing and executing customer engagement strategies across all channels, including SMS, email and app.Develop customer-centric marketing campaigns to drive growth and loyalty.Manage and optimise CRM platforms such as Salesforce, Braze or similar.Oversee the Customer Data Platform (CDP), ensuring data...

  • Engagement Strategist

    1 week ago

    Sydney, New South Wales, Australia Special Broadcasting Service (SBS) Australia Full time

    OverviewJoin to apply for the Engagement Strategist role at Special Broadcasting Service (SBS) Australia.This is a 12-month parental leave contract, Sydney-based role (hybrid). You will connect audiences with trusted, diverse SBS content and be part of Australia's most diverse and inclusive media organisation.We embrace difference and welcome applications...

  • Engagement Strategist

    1 week ago

    Sydney, New South Wales, Australia Special Broadcasting Service (SBS) Australia Full time

    OverviewJoin to apply for the Engagement Strategist role at Special Broadcasting Service (SBS) Australia.This is a 12-month parental leave contract, Sydney-based role (hybrid). You will connect audiences with trusted, diverse SBS content and be part of Australia's most diverse and inclusive media organisation.We embrace difference and welcome applications...

  • Customer Engagement Strategist

    5 days ago

    Sydney, New South Wales, Australia beBeeEngagement Full time $180,000 - $230,000

    Customer Engagement StrategistDrive business growth by securing new enterprise-level opportunities for recognized brands in Australia. Leverage expertise in loyalty and CRM to act as a trusted advisor, delivering tailored data-driven solutions and influencing broader customer experience strategies.The ideal candidate will have 10+ years of experience in...

  • Member Engagement Strategist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeLoyalty Full time $120,000 - $160,000

    Job OverviewWe are seeking a skilled Loyalty Specialist to drive our loyalty program strategy, collaborating with cross-functional stakeholders to create innovative initiatives that enhance member engagement and retention.This dynamic role involves leading a small team that leverages deep member insight to develop captivating loyalty content, boost member...

  • Lead Community Engagement Strategist

    7 days ago

    Sydney, New South Wales, Australia beBeeStrategist Full time $120,000 - $150,000

    Lead Community Engagement StrategistWe are seeking an innovative and creative individual to join our team as a Lead Community Engagement Strategist. In this role, you will be responsible for developing and implementing a comprehensive social media strategy that drives engagement and grows our community.You will thrive in a fast-paced environment where no two...

  • Customer Engagement Strategist

    1 week ago

    Sydney, New South Wales, Australia beBeeLoyalty Full time $110,000 - $130,000

    Customer Engagement StrategistThis role focuses on developing and implementing a comprehensive CRM strategy, designing lifecycle campaigns, and managing loyalty programs to drive customer retention and engagement.Campaign Development and ExecutionDevelop multi-channel marketing campaigns to acquire and retain customers.Conduct A/B testing and optimization to...

  • Strategist for Customer Engagement

    2 days ago

    Sydney, New South Wales, Australia beBeeMarketing Full time $120,000 - $170,000

    Customer Engagement StrategistThe role involves developing and executing customer-centric strategies to drive engagement, retention, and business growth.Key Responsibilities:Design and implement data-driven customer lifecycle marketing initiatives across multiple channels.Collaborate with cross-functional teams to create cohesive marketing strategies aligned...

  • Marketing Strategist, Financial Advisor Engagement

    2 days ago

    Sydney, New South Wales, Australia beBeeGrowth Full time $150,000 - $180,000

    **Role Overview:** We are seeking an experienced Marketing Strategist to drive engagement and growth of financial advisers recommending Mercer Super to their clients.This role is responsible for developing and executing scalable digital marketing campaigns and segmented journeys to attract, onboard, and retain financial advisers. The ideal candidate will...