Customer Service Technical Support Specialist

6 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $70,000 - $85,000
Technical Support Professional

We are looking for an experienced Technical Support Specialist to join our team in Sydney. As a key member of the support team, you will be responsible for providing top-notch service to our customers, resolving complex technical issues, and collaborating with internal stakeholders to drive issue resolution.

About the Role

This is a full-time position that requires a strong understanding of technical support principles and practices. You will work closely with our enterprise customers, software engineers, and other teams to resolve issues and improve our systems.

  • You will provide exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner.
  • You will collaborate with cross-functional teams to identify and resolve complex technical issues, improving our overall system reliability and performance.
  • You will develop and maintain expert knowledge of our product and services, staying up-to-date on the latest features and technologies.
  • You will participate in ongoing training and professional development to stay current with industry trends and best practices.
Requirements

To succeed in this role, you will need:

  • 3-5+ years of experience in technical support or a related field.
  • A strong understanding of technical support principles and practices.
  • Excellent communication and problem-solving skills.
  • The ability to work collaboratively in a fast-paced environment.
  • Fluent English language skills.
Benefits

We offer a competitive salary and benefits package, including:

  • Opportunities for career growth and professional development.
  • A collaborative and dynamic work environment.
  • Comprehensive training and support.
Contact Us

If you are a motivated and experienced technical support professional looking for a new challenge, please submit your application.

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