Experienced Renewal Professional

6 days ago

Sydney, New South Wales, Australia beBeeRenewal Full time $90,000 - $120,000

Job Overview

We are seeking an experienced Renewal Manager to lead our customer success and account teams. As a key member, you will drive on-time renewal revenue for our clients while owning the forecast to senior leadership.

Key Responsibilities:

  • Lead initiatives to ensure timely renewals by collaborating with extended account teams.
  • Proactively engage with clients ahead of renewal to effectively forecast and work ahead.
  • Manage all aspects of the renewal process efficiently, including processing transactions and overseeing contract execution.
  • Identify upcoming renewals and maintain an accurate forecast for senior leadership.
  • Identify risks in the portfolio and collaborate with the customer success team to mitigate them.

Requirements:

  • A Bachelor's degree or higher is preferred for this role.
  • 5-7 years of experience in renewals or customer success roles, ideally within software or SaaS industries.
  • Exceptional organizational skills, emphasizing data accuracy and attention to detail.
  • Customer-centric mindset, adept at engaging with customers and addressing their concerns.
  • A proactive approach to identifying and flagging upcoming renewals and potential issues.
  • Strong communication skills to articulate renewal options clearly and collaborate with Account Managers.
  • Ability to handle customer inquiries, concerns, and pushback professionally.
  • Proficiency with CRM systems to maintain accurate information.
  • Excellent written and verbal communication skills.

What We Offer:

  • Flexible paid time off options for work-life balance.
  • Gym & wellness allowance through ClassPass partnership.
  • Community Outreach Days for charity work or volunteer as paid days off.
  • Car Lease Benefit with Autopia partnership.
  • Employee assistance programs for mental health, legal, financial, wellness, and behavior areas.
  • Complimentary CalmApp subscription for you and your loved ones.
  • Energetic work environment with a hybrid work style.
  • Benefit from our family leave program growing with tenure.
  • Thrive in our inclusive community with ongoing professional development opportunities.

About Us:

At Meltwater, we strive for an inclusive and diverse workplace where every employee feels valued and respected. We prohibit discrimination and harassment of any kind and make employment decisions based on business needs and individual qualifications.

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