Business Systems Analyst

3 weeks ago

North Lakes, Queensland, Australia Auto & General Full time
About Us

Auto & General is a leading Australian insurer, providing a range of general insurance products to safeguard customers' most valued possessions. Our mission is to deliver exceptional customer experiences and achieve our goal of being Australia's best insurer.

The Role

We are seeking a highly skilled Business Analyst to join our Claims and Assessing Division. The successful candidate will be responsible for managing the Claims Process, ensuring prompt service and personal attention to customers, while controlling costs.

The Business Analyst will work closely with the C&A Change Delivery Team to deliver initiatives, work with the business to define and design solutions, and enable team members to understand the skills and processes required to implement change successfully.

The ideal candidate will have strong business process modelling skills, excellent written and verbal communication skills, and the ability to work autonomously while maintaining focus. They will also have experience in managing and completing user acceptance testing, and a passion for the User Experience.

Key Responsibilities
  • Define and document business requirements, model business processes, and define and document IT functional specifications
  • Coordinate user acceptance testing and ensure that solutions fully meet original requirements
  • Manage issues, change requests, and testing to balance quality with cost and timeliness impacts
  • Contribute to project and program delivery by actively managing artefacts and ensuring effective and transparent communication with the project team
What We Offer
  • Extra leave days, including a paid 'ME' day and one paid volunteer leave day annually
  • Paid parental leave and other benefits
  • Development opportunities, including internal programs and access to online courses
  • Employee discounts on Budget Direct insurance products
  • Reward and recognition schemes for high performance
  • Onsite facilities, including end-of-trip facilities and private spaces for nursing mothers

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