Customer Service Leadership Role

3 weeks ago


Ipswich, Australia Holcim Full time
About This Opportunity

We are seeking a talented Customer Service Supervisor to join our team at Holcim, a global leader in innovative and sustainable building solutions. As a Customer Service Supervisor, you will play a crucial role in developing and fostering customer relations through training and development in the complete customer solutions function.

Key Responsibilities:

  • Lead and develop a small team of Customer Service Officers (CSOs) to ensure the team achieves agreed sales targets and business goals.
  • Ensure compliance with safety, health, and environmental legislation, promoting a positive safety culture.
  • Train and coach team members to ensure competent performance and address any deficiencies.
  • Retail existing customers by maintaining regular contact and building positive relationships.
  • Communicate effectively with internal staff to ensure customer issues are resolved satisfactorily.
  • Utilize tools, processes, and procedures to provide timely quotations, tender reviews, and contract compliance.
  • Behave consistently with company values, complying with relevant legislation and attending training programs.
  • Perform other duties as assigned to meet business needs.

Requirements:

  • Previous experience in customer service leadership.
  • High proficiency in Google Suite, SAP, and other relevant systems.
  • Strong business acumen and commercial awareness.
  • Key Competencies:
  • Excellent leadership and communication skills.
  • Ability to deliver results and manage execution.
  • Customer-focused mindset with a commitment to outstanding service.
  • Strong problem-solving and decision-making abilities.
  • Ability to work collaboratively in a team-oriented environment.

What We Offer:

  • A competitive salary package estimated around $80,000 - $120,000 per year.
  • Opportunities for career growth and development.
  • Work with a market leader in the construction materials industry.
  • A supportive and inclusive work environment.
  • Access to training and professional development programs.


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