Customer Service Officer

3 weeks ago

Ipswich, Australia Education Full time

TRACER is a specialist human resources unit based in Ipswich, working to support Queensland state schools by sourcing and booking replacement teachers. The team is committed to providing quality services to clients to ensure quality relief teachers for our schools now and in the future.
To help the TRACER Unit in achieving its goals, we require a Customer Services Officer to
- Monitor and analyse daily workload and activity level to identify resource capacity to meet daily service delivery targets.
- Supervise and roster 11- 20 staff
- First escalation point for staff support, customer escalations and staff performance & behaviour.

**Our ideal applicant will have**:

- High level interpersonal skills.
- The ability to build positive working relationships & contribute to positive work environment
- Excellent organisation & time management skills to manage workload of self and the team
- Resilience & ability to remain calm & adapt to frequently changing workload
- Experience in leading a team, identifying staff performance training needs & undertaking appropriate action.

Please note there is a requirement for this role to start at 6am.
Please refer to the attached role description for any mandatory requirements for this position.

**To Apply**:

- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
- Attach a 2-page written statement in response to the attached role description.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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