Senior Customer Manager
1 week ago
About the Company
Aliaxis is a global leader in manufacturing and distribution of fluid handling solutions. As a member of the Aliaxis group, Vinidex is Australia's leading manufacturer and supplier of quality PVC pipe & fittings, PE & PP pipe systems. With state-based manufacturing sites across Australia and a nationwide distribution network, we offer a diverse range of career opportunities.
We are looking for passionate individuals who share our values and want to be part of our journey:
- We Dare to challenge the status quo, to innovate and to learn fast,
- We Care for the environment, our customers and each other,
- We Deliver by taking accountability for our decisions and actions.
About the Role:
This position is responsible for providing leading customer management, pricing and coordination of major customer projects, contracts, and general end-to-end customer service to our customers within the Civil Direct market segments.
Key Responsibilities include:
- End-to-end management of orders and projects (medium, large and major projects) with selected customers across the East Coast of Australia.
- Compilation and submission of tender documents relevant to the civil and infrastructure market.
- Manage selected key customers including quotes, phone/email queries, orders, and relationships against a set range of KPIs.
- Provide great customer experience by maintaining effective communication both internally with key stakeholders and externally with our Civil Direct customers.
- Strict adherence to the agreed KPIs around project timelines, pricing, order management and delivery.
- Provide positive support to the external sales team to successfully execute key account plans of agreed customers.
- Support a safety-first culture through visible and effective leadership and workforce engagement, to achieve the best possible standards of workplace safety.
Requirements:
- Experience in customer service, project administration or pricing required.
- Current or previous experience working for a distributor or supplier to the Plumbing, Hardware, Civil or Irrigation market segments.
- A resilient and positive personality and exceptional communication skills can collaborate with both internal & external stakeholders.
- Ability to manage and deliver upon complex orders and major projects.
- SAP business technology platform experience highly preferable.
Benefits:
- Hybrid flexible working arrangements.
- Generous paid parental leave for both primary and secondary carers.
- Competitive salary and an annual bonus based on performance.
- Access to our Employee Assistance Program for staff and family members.
- Employee Recognition Programs and Service Awards.
- Global organisation with career development opportunities.
We are committed to creating a workplace that values diversity and inclusivity. We welcome applicants of all genders and backgrounds to join our team.
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