Customer Service Representative

3 weeks ago

Smithfield, New South Wales, Australia Crown Equipment Full time
{"title": "Customer Experience Representative", "description": "Key Responsibilities

We are seeking a highly organized and motivated individual to assist our customers with their sales and rental enquiries. The successful candidate will be responsible for managing customer enquiries via incoming calls, email, and other appropriate channels.

Key Duties and Responsibilities

  • Take sales and rentals enquiries nationally using the series database to highlight the professionalism of Crown and develop a rapport with the customer.
  • Conduct outbound calls to keep customers informed.
  • Professionally sell Crown hand pallet trucks over the phone.
  • Provide a positive experience for our customers.
  • Help develop telemarketing programs for existing customers and potential customers that lead to an increase in qualified enquiries.

Requirements

The ideal candidate will possess a positive, professional, customer-focused attitude, high energy, and motivation. They will also have excellent communication and organization skills, good attention to detail, and the ability to work under pressure.

Experience in a similar role would be highly regarded, although not essential.

What We Offer

Crown Equipment is a well-respected global Materials Handling Equipment company with a strong customer value proposition based on highly skilled staff, quality products, strong service, and parts backup, and leading-edge technology.

As a Crown employee, you will enjoy a benefits program that gives you access to discounts and cashback from over 400+ retailers nationwide, access to a health and wellbeing platform, corporate rates for private health insurance, an inclusive working environment, and an employee assistance program for confidential counselling.

"}

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