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Service Delivery Lead

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Brisbane, Queensland, Australia beBeecustomer Full time $76,515 - $78,000
Customer Service Manager Position

We are seeking an experienced and skilled Customer Service Manager to lead our customer service operations.

About the Job
  • Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and knowledge sharing.
  • Manage the full lifecycle for your team, including recruitment, onboarding, training, performance reviews, and development plans.
  • Provide direction, feedback, and coaching to ensure your team can handle complex technical inquiries and provide expert advice.
Responsibilities
  • Develop, implement, and review customer service policies, programs, and procedures to enhance the customer experience and align with company goals.
  • Analyse key performance metrics to drive operational efficiency in the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.
Qualifications
  • A minimum of 1+ years of experience in customer service management or team leadership, preferably in the automotive or related industry.
  • Proven Bachelor Degree or Equivalent.