Guest Services Representative

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $55,000 - $75,000

Job Opportunity

We are seeking a highly motivated and customer-focused professional to fill the role of Guest Services Representative.

Job Summary:

The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for delivering exceptional guest experiences.

Key Responsibilities:

  • Providing top-notch customer service to guests through various channels, including phone, email, and in-person interactions.
  • Upselling and promoting hotel amenities and services to increase revenue.
  • Managing administrative tasks and data entry related to guest relations.
  • Preparing resources for Group Arrivals and VIP Member Arrivals.
  • Communicating effectively with internal teams to ensure seamless guest experiences.
  • Offering personalized support and solutions to meet guests' needs.

Requirements:

  • Demonstrated ability to work in a fast-paced environment with a high level of efficiency and productivity.
  • Excellent problem-solving and conflict resolution skills.
  • Strong attention to detail and organizational skills.
  • Ability to work a rotating schedule, including weekends and holidays.
  • Previous experience in customer-facing roles is an asset.

Benefits:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development within a dynamic organization.
  • Access to exclusive Accor discounts and global benefits.
  • Discounted onsite car park available.
  • Access to confidential Employee Assistance Program.
  • An inclusive and diverse work environment.
  • A supportive team culture that fosters collaboration and innovation.

Additional Information:

This is an exciting opportunity to join a leading hospitality brand and contribute to delivering exceptional guest experiences. If you are a motivated and customer-focused professional looking to take your career to the next level, we encourage you to apply.

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