Sydney Based Customer Experience Professional

1 week ago

Sydney, New South Wales, Australia beBeeCustomerCentric Full time $60,000 - $65,000

We are seeking a Customer Experience Specialist to provide industry leading support from Sydney, Australia.

  • Deliver exceptional customer experiences through our in-app customer experience platform.
  • Support colleagues via internal communication channels, providing escalation support when technical expertise is required.
  • Create knowledge base content for customers, including articles on fitness and running marathons.
Main Responsibilities
  • Resolve customer queries and ensure they get the most out of our app.
  • Build a team to deliver customer centric services.
  • Work effectively in a growing team, maintaining high levels of communication and attention to detail.
Requirements
  • Previous experience in a customer-facing role.
  • Excellent communication skills and ability to work effectively in a team.
  • Familiarity with our app and its features.
  • A passion for fitness and understanding of terminology and industry.

Key Benefits:

  • Culture that prioritizes customer satisfaction.
  • Ongoing training and development opportunities.

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