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Duty Manager

2 months ago

Sydney, New South Wales, Australia SOFITEL Full time

Role Overview

Sofitel Sydney Darling Harbour is seeking a seasoned Duty Manager to oversee daily operations, ensuring our high standards of service are consistently met. As a key member of our front-line team, you will lead by example, handling guest inquiries, resolving issues, and maintaining a welcoming atmosphere.

Key Responsibilities

  1. Lead a talented team, providing guidance and support to deliver exceptional guest experiences.
  2. Oversee daily operations, ensuring seamless communication and effective problem-solving.
  3. Monitor and maintain high standards of service, quality, and safety.
  4. Collaborate with the Front Desk Manager to drive team performance and achieve business objectives.

Requirements

  • Strong leadership skills, with the ability to motivate and develop a team.
  • Flexibility to work varied shifts, including weekends and holidays.
  • Deep passion for guest service excellence and a commitment to quality.
  • AU working rights are required for this role.

Why Join Us

We are a member of Accor, led by industry experts, and offer a vibrant and supportive environment, opportunities for professional growth and development, and employee discounts and perks at our hotel and partner establishments.