Duty Operations Manager
4 weeks ago
Company Overview: Moxy Hotel's is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90+ years.
About the Role:
We are seeking a highly motivated Duty Operations Manager to join our team. As a Duty Operations Manager, you will be responsible for managing day-to-day operations and ensuring the quality and standards of the hotel are met.
Main Responsibilities:
- Manage check-in and departure processes to ensure a smooth experience for guests
- Handle complaints and resolve disputes in a professional manner
- Supervise crew staffing levels to meet guest service, operational, and financial objectives
- Provide motivation and support to the team to drive performance and productivity
- Build relationships with guests to enhance their experience and increase loyalty
Requirements:
- Experience with OPERA property management system or similar
- Relevant experience in a managerial role
- Working rights in Australia
- Enthusiasm to escalate your career
- Self-motivated and driven in a fast-paced environment
What We Offer:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group)
- Flexible working hours and locations through our Life with the Works program
- Paid leave during your birthday month
- Internationally recognised training programs and opportunities for career growth
- Genuine care for associates' wellbeing through our Employee Assistance Program
- Employee Referral Incentives
Estimated Salary: $80,000 - $110,000 per annum, depending on experience and location.
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