AWS Support Technical Account Manager

3 hours ago


Sydney, New South Wales, Australia Amazon Web Services (AWS) Full time

About the AWS Cloud Support Engineer Position

This is an exciting opportunity to join Amazon Web Services' team as a Cloud Support Engineer and play a key role in driving customer success.

As a Cloud Support Engineer, you will have the chance to work with groundbreaking technologies, assist global companies, and make a meaningful impact on customer outcomes.

About the Role

  • We are seeking a highly skilled individual who is passionate about cloud computing and has experience in providing exceptional customer support.
  • You will act as the 'Cloud Ambassador' across all cloud products, empowering our customers with the tools and tactics needed to succeed.

Responsibilities and Expectations

  1. Apply advanced troubleshooting techniques to provide innovative solutions to customer needs
  2. Collaborate with leading engineers worldwide to resolve complex issues
  3. Partner with Amazon Web Services teams to reproduce and resolve customer issues
  4. Leverage extensive customer support experience to inform service improvements
  5. Drive customer communication during critical events
  6. Enhance support-related processes and customer technical support experience
  7. Develop tutorials, how-to videos, and technical articles for the developer community

Career Advancement Opportunities

We offer a clear path for career growth and development within the organization. Our comprehensive training programs equip you with the skills necessary to excel in this role.

About the Team

AWS Sales, Marketing, and Global Services (SMGS) drives business growth from large and small accounts to enterprise-level customers. We welcome diverse experiences and encourage candidates to apply.

Salary Range and Benefits

  • Experience in cloud computing and customer support
  • Advanced troubleshooting skills
  • Ability to collaborate with global teams
  • Excellent communication and problem-solving skills

Compensation Information

The estimated annual salary range for this position is $80,000 - $120,000.

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