Cloud Computing Technical Account Manager

2 weeks ago

Sydney, New South Wales, Australia Amazon Full time

Ambitious Cloud Computing Professionals, we have an exciting opportunity for you

As a Technical Account Manager at Amazon Web Services (AWS), you will play a key role in leading the success of enterprise support customers for software industries building applications and services on the AWS platform.

You will work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning, and ongoing operational issues. TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.

The ideal candidate has demonstrable experience in providing operational best practice guidance in two or more of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, and Applications Development.

A strong background in software engineering, SRE, and/or external customer-facing experience with the ability to clearly articulate and present to small and large audiences is highly desirable.

We offer competitive compensation, ranging from $125,000 to over $250,000 per year, depending on location and experience. We also provide comprehensive benefits, including medical, dental, and vision insurance, 401(k) matching, and generous paid time off.

In addition to our attractive compensation package, we offer a dynamic and inclusive work environment that fosters innovation, collaboration, and continuous learning. Our team values diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued and empowered to contribute their best work.

About the Role:

  • Define and execute customer success strategies to drive business growth and customer satisfaction
  • Provide expert advice on AWS services to support customer projects and initiatives
  • Develop and maintain relationships with key stakeholders across the customer organization
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
  • Stay up-to-date with industry trends, emerging technologies, and best practices to drive innovation and improvement in customer success

What We Offer:

  • Competitive compensation, ranging from $125,000 to over $250,000 per year
  • Comprehensive benefits, including medical, dental, and vision insurance, 401(k) matching, and generous paid time off
  • Dynamic and inclusive work environment that fosters innovation, collaboration, and continuous learning
  • Opportunities for professional growth and development, including training, mentorship, and career advancement

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or related field
  • Minimum 2 years of experience in a technical or customer-facing role
  • Demonstrated expertise in one or more of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, and Applications Development
  • Strong communication and interpersonal skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences

Preferred Qualifications:

  • Master's degree in Computer Science, Engineering, or related field
  • 5+ years of experience in a technical or customer-facing role
  • Working knowledge of software development practices and technologies
  • Experience working with AWS technologies

Contact Information:

For more information about this role and to apply, please visit our website at www.amazon.jobs.

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