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Service Delivery Lead

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerOriented Full time $82,155 - $114,094

About this role:

We are seeking an experienced Customer Service Manager to lead a high-performing team and deliver exceptional customer experiences. This is a challenging yet rewarding opportunity for a skilled professional who can make a real difference in our business.

Key responsibilities:
  • Lead, coach, and develop a team to achieve sales targets and meet operational requirements
  • Maintain excellent service standards, ensuring a welcoming environment for customers and team members
  • Drive a collaborative culture prioritizing team members' health, safety, and wellbeing
  • Continuously seek to better understand diverse customers to ensure an outstanding shopping experience
What's in it for you:
  • Prioritized access to additional cash savings through discounts and recognition programs
  • Reward through points redemption for exciting gifts and electronic gift cards
  • Ongoing learning pathways and comprehensive induction training
  • Support for work-life balance through paid parental leave