Service Management Specialist
6 days ago
This large government body is seeking an IT Service Management professional to work within their IT Customer Experience team within the Service Management Office.
To be successful in this role, you will have experience across the core ITIL practices with specific niche skills in Request/Access Management and Knowledge Management.
Key Activities:
- Develop and implement knowledge management processes and behaviors
- Provide definitive and expert advice across Request/Access Management and Knowledge Management
- Develop standards and procedures to support content publishing across one or more platforms/channels
- Provide guidance on the application and operation of elementary, procedural, and technical security controls
Key Skills and Experience:
- Strong understanding of Request Management and User Access Control, including scalability of catalogue items to support complex onboarding within a large organization
- Knowledge of available standards, methods, tools, applications, and processes to make appropriate decisions across Knowledge and Request Management
- Experience in managing a complex plan of work and the ability to prioritize work, negotiate, and influence stakeholders
- Strong capability in developing, maintaining, and maturing knowledge and requests policies and procedures
- Exceptional customer service skills
Talent International is seeking a skilled professional to join their team as a Service Management Specialist. If you have experience in IT Service Management and are looking for a new challenge, this could be the perfect opportunity for you.
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