Case Manager
4 weeks ago
We are seeking a skilled and compassionate Case Manager to join our team at Relationships Australia South Australia. As a Triage and Assessment Case Manager, you will play a vital role in connecting clients with essential services and providing valuable support to families and children.
Key Responsibilities- Screen referrals and coordinate intake to identify presenting issues and work closely with the Walking Together Team Leader, Manager, and Family Practitioners to facilitate appropriate and timely allocation of clients and referral to appropriate services.
- Provide responsive frontline telephone and face-to-face case management assistance and referral to clients seeking information and support from Walking Together.
- Coordinate initial telephone or face-to-face triage for families and children in the Walking Together program.
- Conduct universal screening and risk assessment of issues such as family and domestic violence and child safe concerns as required by RASA using a child-centred whole of family approach.
- Identify and respond to relevant family and child safety issues and assist clients to access relevant assistance.
- Provide coordination of service scoping to gather information, history, and current service involvement with complex clients.
- Undertake child-focused and trauma-informed case management with vulnerable and complex families in collaboration with Walking Together core partners and key interagency stakeholders.
- Tertiary qualifications (AQF level 5) in Community Services Work, Social Work, Counselling, or less formal qualifications with demonstrated relevant experience or preparedness to work towards a qualification.
- Experience working with children and parents dealing with the impact of trauma caused by violence, abuse, and neglect, and co-morbid factors of alcohol and substance misuse, mental health challenges.
- Experience in working with families with infants and young children, including families from Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse backgrounds.
- Experience in assessment, advocacy, referral, case management, and crisis work in a counselling or mediation environment in the community services industry.
As a Case Manager with Relationships Australia South Australia, you will have the opportunity to work with a dedicated team of professionals who are passionate about making a difference in the lives of families and children. We offer a supportive and inclusive work environment, with opportunities for professional development and growth.
We are committed to diversity and inclusion and welcome applications from candidates from diverse backgrounds. We are an equal opportunity employer and are committed to creating a workplace that is free from discrimination and harassment.
Please note that the services provided at RASA sites mean that our employees need to follow some specific requirements, including a satisfactory DHS Working with Children Check, a satisfactory National Criminal History Check, and having had the three TGA-approved and recognised COVID vaccine doses and providing the certificate.
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