Senior Retail Operations Manager

4 days ago

Dandenong, Victoria, Australia Skechers Full time

Skechers Australia is seeking a highly skilled and experienced Senior Retail Operations Manager to join our team in the Dandenong Plaza store. As a key member of our retail operations team, you will play a critical role in driving sales growth, improving operational efficiency, and delivering exceptional customer service.

The salary for this position is approximately AU$80,000 - AU$100,000 per annum, depending on experience. This includes 40% off Accent Group brands, a Sunday-Thursday roster with two consecutive days off, access to employee benefits, and opportunities for career development and advancement.

About the Role

This is an exciting opportunity for a seasoned retail professional to lead our Dandenong Plaza store team and contribute to the company's success. Key responsibilities include:

  • Ensuring efficient operation of the store to achieve optimal results in sales targets, KPIs, store presentation, visual merchandising, stock levels, wage control, and shrinkage;
  • Motivating the team to achieve optimal results in KPIs and added value targets across stores;
  • Closely monitoring store sales to achieve daily, weekly, monthly, and yearly targets, acknowledging outstanding results and identifying areas for improvement;
  • Effectively managing wage costs in store, adhering to weekly wage targets and company rostering standards;
  • Coaching and mentoring the team to maintain high team morale and encourage individual development through training and succession plans;
  • Ensuring efficient OH&S management and adherence to state and national OH&S legislation;
Requirements and Qualifications

To be successful in this role, you will need:

  • A strong background in retail operations, preferably with experience in managing teams and driving sales growth;
  • Excellent communication and leadership skills, with the ability to motivate and inspire teams;
  • Proven ability to analyze data, identify trends, and make informed decisions;
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines;
  • Knowledge of retail systems, processes, and procedures;
  • A passion for delivering exceptional customer service and creating a positive shopping experience.
Benefits and Culture

We offer a dynamic and supportive work environment, with opportunities for career development and advancement. Benefits include:

  • 40% off Accent Group brands;
  • Sunday-Thursday roster with two consecutive days off;
  • Access to our Employee Benefits program, including discounted gym memberships and health insurance packages;
  • Opportunities for training and development to grow your career;
  • Chance to join our Future Leaders program, which includes leadership training workshops, yearly global conferences, awards nights, and more.

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