Data Services Account Manager II

2 weeks ago

Sydney, New South Wales, Australia LNRS Data Services (Australia) Pty Ltd Company Full time

LexisNexis Risk Solutions, a leading provider of data services, is seeking an experienced Data Services Account Manager II to join our team in Chatswood, Sydney.

The successful candidate will be responsible for supporting the sales team in managing administrative tasks, providing customer service, and assisting with sales strategies. Key responsibilities include:

  • Providing exceptional customer service by responding to customer inquiries, providing product information, and resolving issues.
  • Coordinating with other departments to ensure timely delivery of products and services to customers.
  • Assisting the sales team to improve customer satisfaction, this will include issue resolution, billing, invoicing, order processing, legal coordination and contract implementation.
  • To onboard and execute on sales closes and navigate any roadblocks.
  • Developing and maintaining relationships with the sales team , key customers and stakeholders
  • Identifying opportunities for process improvements within the sales team and implementing best practices.
  • Providing support for onboarding and all steps of the sale.

This is a permanent full-time role based in Chatswood, Sydney head office with combined home/office-based arrangements to have flexible work-life balance. The ideal candidate will have experience in an account management role, be able to demonstrate a comprehensive understanding of sales processes and procedures, and possess excellent communication and interpersonal skills.

We are an equal opportunity employer and welcome applications from diverse candidates. Our company values diversity and inclusion, and we aim to create an inclusive workplace where everyone feels valued and respected.

The estimated annual salary for this role is $80,000-$100,000 AUD, depending on experience and qualifications.

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