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IT Service Delivery Lead, Tech Operations

2 months ago


Sydney, New South Wales, Australia Tech-Group Svcs-IT Ops Full time
About the Role

We are seeking a highly skilled Service Delivery Manager to join our Tech-Group Svcs-IT Ops team. As a key member of our IT Operations team, you will be responsible for ensuring the seamless delivery of IT services across our organization.

Key Responsibilities
  • Lead and Support Technology Teams: You will lead and support multiple technology teams, ensuring they operate efficiently and align with business objectives.
  • Define and Manage Incident Processes: You will define and manage incident processes, including major incident handling, to minimize impact on services.
  • Develop and Maintain Service Catalogue: You will develop and maintain a comprehensive service and asset catalogue, ensuring effective management and alignment with organizational needs.
  • Develop and Refine IT Operations Processes: You will develop and refine IT operation processes and IT Service Management (ITSM) practices in line with ITIL ISO20000 and ISMS ISO27001 standards.
  • Lead Cost Optimization Initiatives: You will lead initiatives to optimize costs, improve operational efficiency, and prepare business cases for technology investments and service enhancements.
Requirements
  • Experience in IT Service Management: You will have solid experience managing diverse technology teams and driving service delivery excellence.
  • Incident and Problem Management: You will have expertise in defining and managing incident and problem processes, including post-mortem analysis and corrective actions.
  • Technology Strategy: You will have proven experience in contributing to and influencing technology strategies, especially in digital and business transformation.
  • IT Service Management Principles: You will have a deep understanding of IT Service Management principles and experience developing processes aligned with ISO27001 and ISO20000 standards.
  • Cost Optimization: You will have experience in monitoring and optimizing costs and improving operational efficiency.
  • ITSM Tools and Frameworks: You will have strong knowledge of ITSM tools and frameworks.
What We Offer
  • Flexible Work Arrangements: We offer a flexible approach to work-life balance, allowing you to discover your ideal work-life balance.
  • Wellbeing and Parental Leave: We provide first-rate parental leave and wellbeing policies to support your personal and professional growth.
  • Perks and Benefits: You will have access to Perkbox, offering discounts across healthcare, entertainment, food, utilities, and more.
  • Continuous Learning and Growth: We provide continuous opportunities to leap, learn, and grow, empowering you to reach your full potential.