Service Delivery Lead

4 weeks ago

Sydney, New South Wales, Australia Rentokil Initial Full time

Service Delivery Lead

Rentokil Initial is seeking a Service Delivery Lead to join our Sydney team. As a key member of our operations team, you will be responsible for leading a team of service professionals to deliver high-quality service to our clients.

Key Responsibilities:

  • Coach and mentor the Pest Control Team to achieve targets.
  • Monitor and review service productivity rates, seeking improvement and continually improving productivity.
  • Implement the regional annual operational plan.
  • Conduct regular quality audits of specified client base and premises.
  • Ensure company service practices are met and identify opportunities to improve service standards.
  • Optimise service efficiency through available tools and technology.
  • Ensure the team's company vehicles are maintained in a safe, reliable, and clean condition.
  • Proactively resolve customers' issues.
  • Develop and maintain long-term customer relationships.

Requirements:

  • Pest Control Licence or willingness to obtain within the first 5 months.
  • 3+ years in a similar services role.
  • 3+ years experience in a management role with a services or operations background.
  • Experience in implementing Worksite safety initiatives, dispute resolution, and regular reporting to higher management.
  • High-level communications and commercial experience.
  • Drive to lead by example and set a high standard of customer service.

About Us:

Rentokil Initial is a global expert in pest, hygiene, and indoor plant care. We are a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet.

We operate three brands: Rentokil Pest Control, Initial Hygiene, and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs over 56,000 people across more than 80 countries, supporting over 5 million customers.

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