Senior Staff Rostering Specialist

2 days ago

Melbourne, Victoria, Australia beBeeRostering Full time $80,000 - $123,456
Customer Support Manager Job Description

Are you looking for a challenging role in staff rostering? We have an exciting opportunity to join our Operational team as a Customer Support Manager. This is a permanent full-time position reporting directly to our General Manager, based at our Aged Care Home in Melbourne, Victoria.

Key Responsibilities:

  • Manage daily master rosters, backfill shifts, and handle requests for new shifts across our direct, contracting, and labour hire workforce.
  • Partner with our corporate workforce optimisation team to ensure roster data accuracy and enable forecasting for better resource management.
  • Communicate with on-site staff regarding fortnightly allocations, roster changes, additional shifts, and available shifts, ensuring all shifts are filled with backups.
  • Lead training and manage user access for our timekeeping system, including troubleshooting.
  • Maintain confidentiality of rostering information in accordance with company policies and code of conduct.
  • Collaborate with site leadership to ensure adequate staffing for our 24/7 facilities, including casual backups and addressing roster gaps.
  • Contribute to continuous improvement projects related to processes, engagement, staff experience, and systems to ensure smooth operations.

Qualifications and Skills:

  • Extensive experience in staff (direct, contractors, and labour hire) rostering is mandatory.
  • Ability to work directly with operational teams as the main point of contact for rostering information.
  • Comfortable working in fast-paced environments, managing multiple priorities under pressure.
  • Excellent communication skills with attention to detail via phone, email, and in person.
  • Valid NDIS Clearance or willingness to obtain one.
  • Experience with Roster "Bid Manager" tools is highly regarded.
  • Ability to collaborate with broader rostering teams and senior administrators to improve staffing outcomes.

What We Offer:

  • A chance to work with a dynamic and progressive organisation.
  • The opportunity to develop your skills and experience in staff rostering.
  • A collaborative and supportive team environment.

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