Service Consultant for Luxury Vehicles

3 days ago


Melbourne Airport, Australia LSH Auto Australia Full time

Melbourne Airport is home to a thriving automotive market, and LSH Auto Australia is leading the charge with its Mercedes-Benz dealership.

This Service Advisor role is an exciting opportunity to join our team and provide exceptional customer service to our valued clients. Your primary responsibility will be to organise service bookings, liaise with guests, cost and invoice repairs, and work closely with the workshop and parts department.

Key Responsibilities:

  • Communicate vehicle symptoms and fault rectifications to clients in a clear and concise manner
  • Accurately obtain parts and labour prices
  • Upsell relevant services to clients based on their individual motoring needs
  • Keep clients informed about the servicing of their vehicle
  • Address client complaints and resolve issues promptly
  • Prepare invoices and close repair orders in a timely manner

About You:

  • You possess excellent customer service and presentation skills
  • You are highly organised and able to follow processes and procedures
  • You have competency with IT systems, particularly ERA experience is advantageous
  • You maintain a calm and efficient demeanour, adhering to high work standards and accuracy
  • You excel at building relationships and growing business
  • You hold a valid VIC driver's license
  • You have prior experience in a similar role, with luxury brand experience being beneficial

What's in it for you?

  • A competitive salary, complemented by commission opportunities
  • A dynamic and exciting working environment
  • Access to a company car
  • A Monday-to-Friday schedule, with no weekend work
  • The chance to work with a prestigious luxury brand

About LSH Auto Australia:

We are proud to be awarded AFR Boss 2022 Best Places to Work and are the largest authorised Mercedes-Benz retail group in Australia. Operating in Sydney, Melbourne, and Brisbane, we are part of the world's largest Mercedes-Benz passenger vehicle dealer group, boasting over 270 premium retail outlets across more than 110 cities worldwide.

Your estimated annual salary is approximately $60,000 - $80,000, depending on your level of experience and qualifications.



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