Luxury Brand Service Representative

6 days ago


Melbourne Airport, Australia LSH Auto Australia Full time

About LSH Auto Australia

As the largest authorised Mercedes-Benz retail group in Australia, we are part of the world's largest Mercedes-Benz passenger vehicle dealer group with more than 270 premium retail outlets across over 110 cities worldwide. Our company has been awarded AFR Boss 2022 Best Places to Work.

We are seeking a skilled Luxury Brand Service Representative for our Airport site in Melbourne. This is a fantastic opportunity to work for a luxury brand and provide an outstanding experience to our loyal customers.

Key Responsibilities:

  • Communicating complex vehicle issues to clients in a clear and concise manner
  • Accurately costing and invoicing repairs, working closely with the workshop and parts department
  • Encouraging clients towards service offerings that meet their individual motoring needs
  • Keeping clients up-to-date on the servicing of their vehicle
  • Handling customer complaints and ensuring prompt issue resolution
  • Preparing invoices and closing allocated repair orders in a timely manner

About You:

  • Excellent customer service and presentation skills
  • Strong organisational skills and ability to follow processes and procedures
  • Competency with IT systems, with ERA experience preferred
  • Calm and efficient, with high work standards and accuracy
  • Strong relationship-building ability, with a focus on growing business
  • A valid VIC driver's license
  • Prior experience in a similar role, with luxury brand experience advantageous

What's in it for you?

  • A competitive salary and commission structure
  • A fun and exciting working environment
  • A company car
  • A Monday to Friday schedule, with no weekend work
  • The chance to work for a luxury brand

Estimated Salary: AU$60,000 - AU$80,000 per year



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