Empowering Resident Outcomes

6 days ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $80,000 - $95,000
Customer Experience Coordinator

We're seeking a proactive and organised professional to play a vital part in delivering and improving customer feedback and wellbeing programs.

  • Coordinate national surveys to track and report on resident experience insights, driving data-driven decisions to elevate customer satisfaction across our communities.
  • Manage complaints processes, support high-impact projects, and lead follow-up actions with Sales and Operations teams to enhance the resident experience.
  • Analyse and report on survey results, identifying areas for improvement and developing actionable recommendations.
  • Support underperforming communities by tracking customer feedback, coordinating improvement initiatives, and fostering a culture of continuous quality enhancement.

This role requires a strong background in customer experience, marketing, operations, or a related services field, with excellent project coordination, organisational, communication, and stakeholder engagement skills.

About You:
  • A passion for customer insights and driving positive change, with a keen eye for detail and analytical skills.
  • The ability to juggle competing priorities, manage multiple projects simultaneously, and work effectively in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to present insights and train others.
Join Our Team:

As a Customer Experience Coordinator, you'll be part of a passionate team committed to empowering older Australians and creating vibrant communities. If you're a motivated individual looking to make a meaningful impact, we encourage you to apply for this exciting opportunity.

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