National Director of Resident Experience

6 days ago

Melbourne, Victoria, Australia beBeeVisionary Full time $180,000 - $250,000

National Leadership Role: Redefine Retirement Living

">

We're reimagining what later life can look like, empowering older Australians to thrive through vibrant communities and enriching experiences.

">

As a visionary leader, you'll champion programs that support physical health, mental wellbeing, social connection, and purposeful living for thousands of residents across the country.

">

This is an opportunity to shape the future of wellbeing and resident experience in retirement living on a national scale, leading initiatives that make a difference in people's lives.

">

About the Position

">
  • ">
  • Lead the strategic direction and delivery of our wellbeing and experience frameworks across all villages">
  • Oversee our Everyday Wellbeing Program and national calendar of lifestyle experiences, events, and community-led initiatives">
  • Champion our Customer Voice program, leveraging insights from Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Perceived Wellbeing Index (PWI) to drive continuous improvement">
  • Manage and grow our Additional Services model, supporting premium experiences and integrated care options">
  • Build and maintain partnerships with health, care, and allied service providers, including home care and serviced apartments">
  • Ensure compliance with legislative requirements, policies, and risk frameworks, including Wellbeing Decline procedure">
  • Deliver robust reporting for executive teams, highlighting impact, risks and opportunities">
  • Represent us on key industry committees and sector leadership forums">
">

Your Skills and Qualifications

">
  • ">
  • Executive-level experience in retirement living, aged care, or health services highly regarded">
  • Demonstrated success in leading wellbeing, lifestyle, or care-focused strategies at scale">
  • Strong understanding of wellness models, psychosocial frameworks, or healthy ageing practices">
  • Experience engaging older Australians and designing inclusive, empowering programs">
  • Exceptional stakeholder engagement and team leadership capabilities">
  • Strong commercial acumen with track record in managing budgets, partnerships, and performance outcomes">
  • Deep understanding of legislation, risk, and best practice in wellbeing or customer service delivery">
  • Relevant tertiary qualifications in health, allied health, psychology, community services, or related discipline (preferred)">
">

Why Choose Us?

">

You'll join a movement to reimagine what ageing can be. We're a bold, purpose-driven organisation with clear mission: empower older Australians to live well every day.

">

Step into values-led environment where people come first, residents and employees alike. We offer flexible working, opportunity to shape national strategy, and support of forward-thinking leadership team.

">

This is your chance to lead impactful portfolio, driving innovation, influencing national outcomes, and enriching lives of thousands of residents.

">

  • National Director of Resident Experience

    2 weeks ago

    Melbourne, Victoria, Australia beBeeWellbeing Full time $160,000 - $180,000

    Lead National Wellbeing Strategist">">This role is a chance to lead one of the most impactful portfolios in our business, driving innovation and influencing national outcomes. We are seeking a visionary leader to champion programs that support physical health, mental wellbeing, social connection and purposeful living for thousands of older...

  • Director of Resident Experience

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCare Full time $96,000 - $109,990

    We're passionate about enriching lives and making a positive impact in aged care.About the RoleAs a Care Director, you'll take pride in maintaining a well-presented home and collaborate with a dedicated team to celebrate residents' lives daily.Ensure exceptional presentation of the home is maintained at all times.Enjoy the variety of working both inside and...

  • Resident Care Director

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCare Full time $90,000 - $120,000

    Resident Care DirectorWe are seeking a seasoned Resident Care Director to join our team in a welcoming residence located in the heart of Bendigo, Victoria.Key Responsibilities:Leadership and Strategy: Assessing, planning, and evaluating resident care while fostering partnerships with family members.Training and Development: Promoting a positive learning...

  • Program Director

    6 days ago

    Melbourne, Victoria, Australia beBeeLeader Full time $98,000 - $110,000

    **Lifestyle Team Leader Opportunity**We're seeking an innovative and enthusiastic leader to join our team in South Melbourne.About YouA warm, enthusiastic and creative individual with strong experience in Aged Care.Demonstrated leadership skills with qualifications in Lifestyle and Leisure or Diversion Therapy.A person-centred focus and commitment to...

  • Resident Experience Leader

    6 days ago

    Melbourne, Victoria, Australia beBeeCandidate Full time $100,000 - $115,699

    Job OverviewAs a key leader in our team, you will drive an outstanding resident experience and contribute to our great culture. You will be more than just a friendly presence; you are a crucial link in creating a supportive culture and inspiring community for our residents.Key Responsibilities:Lead the front-line team in the efficient and effective...

  • National Director

    2 weeks ago

    Melbourne, Victoria, Australia beBeeOpportunity Full time $60,000 - $100,000

    National DirectorAs a National Director, you will be responsible for leading and managing high-performing teams to drive business success.Key Responsibilities:Develop and execute strategies to generate qualified opportunities within Higher Education and Government sectorsMaintain a robust pipeline of opportunities through proactive relationship-building and...

  • Experience Director

    7 days ago

    Melbourne, Victoria, Australia Hannah St Hotel Full time

    Join to apply for the Experience Director role at Hannah St Hotel.Hannah St Hotel is an open door for those drawn to both the familiar and the unknown.Rooted in the creative energy and restless spirit of Melbourne, it's a place to find connection, culture, and comfort – a home for the curious, the inspired, and the in-between moments.The Experience...

  • Residence Director

    1 week ago

    Melbourne, Victoria, Australia beBeeResidence Full time $120,000 - $132,600

    Our care centre at Cranbourne North is embarking on a new chapter, and we are seeking an inspirational leader to spearhead this initiative from day one.About the Role:This is a unique opportunity for a seasoned Residence Manager to establish a high-performing team of Nurses and Personal Care Assistants. The successful candidate will be responsible for full...

  • Support Resident Experience

    2 weeks ago

    Melbourne, Victoria, Australia beBeeHospitality Full time $82,620 - $104,225

    Customer Service ProfessionalThe provision of exceptional customer service is paramount in the delivery of quality food services to residents. Our community seeks a skilled and motivated Food Services Assistant to join our team at Centennial Lodge Residential Aged Care Facility in Wantirna South, Melbourne.Key Responsibilities:Maintain the cleanliness and...

  • Experience Director

    2 weeks ago

    Melbourne, Victoria, Australia Hannah St Hotel Full time

    Join to apply for the Experience Director role at Hannah St Hotel. Hannah St Hotel is an open door for those drawn to both the familiar and the unknown. Rooted in the creative energy and restless spirit of Melbourne, it's a place to find connection, culture, and comfort – a home for the curious, the inspired, and the in-between moments. The...